Terms of Service

These Terms of Service govern the use of TriageFlow (the "Service"), provided by Universal Global Services Ltd (Company No. 17423506, registered address 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom). By creating an account or using the Service, you accept these Terms.

1. Eligibility and accounts

• You must be at least 16 years old and have authority to bind the organisation you represent.
• Signing in with GitHub and connecting repositories is governed by the GitHub terms that apply to your account. Connecting repositories uses the TriageFlow GitHub App.
• You are responsible for safeguarding your credentials and for activity under your account.

2. Service description and status

TriageFlow analyses GitHub issues with AI and suggests priorities, labels and duplicate candidates, and can apply configured automation to your repositories. Features, quotas, pricing and limits may change with reasonable notice. We aim for high availability and the Service is provided "as is".

3. Plans, billing and taxes

• Plans are displayed in USD. The Free plan offers a limited number of monthly triage runs. Paid plans add higher limits and collaboration features.
• Payments are processed by Stripe. By subscribing you authorise recurring charges until you cancel. You can cancel at any time and keep access until the end of the paid period.
• Prices shown exclude VAT; VAT is added at checkout by Stripe Tax. VAT registration applied for; not yet valid. EU business customers can request reverse charge treatment by providing a valid VAT ID at checkout.
• You have the right to withdraw from this contract within 14 days without giving any reason. See our Refund Policy for details.

4. Acceptable use

You must not misuse the Service, attempt to access it other than through the provided interfaces, submit unlawful content, or use the Service to violate the rights of others. We may suspend accounts that threaten the security or integrity of the Service.

5. Intellectual property

You retain all rights to your repositories and content. We retain all rights to the Service, its software and its documentation. AI output is provided to you for use with your repositories.

6. Availability, support and changes

We provide support through the contact addresses published in the Service. We may modify features or these Terms; we will not materially reduce your rights without notice.

7. Liability

To the maximum extent permitted by law, Universal Global Services Ltd is not liable for indirect, incidental, special or consequential damages, or for loss of profits, data or goodwill, arising from the Service. Our aggregate liability is limited to the amounts you paid in the twelve months preceding the claim.

8. Termination

You may stop using the Service at any time. We may suspend or terminate accounts for breach of these Terms with notice where practicable. On termination you may export your data in accordance with our retention policy.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 22 September 2026.